Tier 2 Support Technician

ITS Tier 2 Support Technician

Security Clearance Required

Salary Range: $50,000 to $63,000 per year

Ops Tech Alliance (OTA) is seeking ITS Tier 2 Support Technicians to support the Defense Language Institute Foreign Language Center Washington (DLI-W) office in Crystal City, VA. This role serves as Information Management Officer (IMO) and Information Security Officer (ISO) representative, advising leadership on IT requirements and acting as liaison to the Network Enterprise Center (NEC).

This position is contingent upon contract award.

• Serve as IMO/ISO representative; advise the commander/director/chief on IM/IT planning and coordination.
• Monitor conventional and web applications and assess knowledge management needs.
• Initiate and forward Requests for Service to the NEC and act as liaison for IT equipment repair.
• Monitor common-user C4/IT baseline services; coordinate backup and archive services.
• Provide Tier 1 and Tier 2 help-desk support to end users.
• Ensure all installed IT products are vendor-supported for security patching.

• AA/AS in a related discipline from an accredited college or university, OR 3+ years of related experience in lieu of degree.
• Active IAT Level II certification (one of: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP) plus applicable CE/OS certification.
• Windows or Apple Certified Mac Technician.
• Familiarity with Ivanti Management Suite (or equivalent ITSM platform) and Microsoft SCCM.
• Active Secret clearance.
• U.S. Citizenship; ability to obtain and maintain a Common Access Card (CAC).

• Prior experience supporting DoD or Army IT environments.
• Experience with vulnerability management and security patch coordination.
• ITIL Foundation certification.

Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience and was formed with a singular focus: to bridge the gap between operations and technology to enable mission success. We are a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

• Competitive Pay
• Paid Time Off
• Tuition Assistance
• Medical, Prescription, Dental & Vision Coverage
• Life Insurance
• Work-life Balance

OTA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This is a full time position.