Information Systems Technician; Limited-Term

FLSA

Non-Exempt

This position will work 20-29 hours per week. This position is non-benefited and may only work a total of 999 hours in a fiscal year (July 1st - June 30th).

Monterey One Water is looking for a positive individual who is interested in information systems. The ideal candidate should be eager to learn, be proactive, and helpful.

Under direct supervision, assists the Information Systems Department in daily activities and special projects to learn, understand, and gain experience related to the information systems function and its role in achieving Agency objectives. This position is designed to allow the incumbent to gain experience and insight into infrastructure, applications technology, project management, database administration, cross-functional exposure and more.

This classification performs a variety of duties in the Information Systems Department to develop knowledge and abilities in installing, maintaining, supporting, and operating a wide variety of computer and peripheral equipment and software. Employees at this level are not expected to perform with the same independence as the Information Systems Analyst.

• Responds to user requests for service and troubleshoot problems.
• Supports PC hardware components, printers, desktop operating system software, and application software.
• Performs repairs to equipment and arranges for other servicing needs.
• Monitors antivirus software and updates and repairs computers infected with spyware, adware, and/or viruses.
• Records activities, solutions, and other responses to requests for service using the Monterey One Water helpdesk ticketing system.
• Assists in maintaining inventory records and documentation for equipment and software.
• Assists in configuring and implementing Office 365 and SharePoint services.
• Provides basic user training for hardware and software use.
• Provides backup technical support for network including servers, routers, switches, and wireless access points.
• Performs other job-related duties as assigned.

• Personal computers, laptops, notebooks, and tablets, including hardware and software related peripheral equipment.
• Windows 11 in a technical support environment.
• Recent versions of Microsoft Office Applications, including Office
  365 web and fully installed versions.
• PC hardware components, desktop operating system software, and application software.
• The PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology.
• Possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems.
• Safe driving rules and practices.
• Techniques for providing a high level of customer service to the public and Agency staff, in person and over the telephone.

• Provide exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills, and the ability to work under minimal supervision.
• Research and understand technical documentation, and the ability to apply various technical resources.
• Perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication. Understand and follow oral and written instructions.
• Maintain confidentiality as needed.
• Effectively use communication tools such as telephone, voicemail, email, internet, intranet, and others as required.
• Organize your own work, set priorities, and meet critical time deadlines.
• Operate office equipment including computer equipment and software programs.
• Effectively communicate in person, over the telephone, two-way radio, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Pass Agency physical examination, which may include pre-employment assessment of safe work capacity in comparison to the essential job functions for the position.

• Equivalent to the completion of the twelfth grade and the…