Tech Analyst III

One Oncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model that improves the lives of everyone living with cancer and other diseases.

• Architect and implement technical projects aligned with practice goals.
• Provide all IT support for the practice, including technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.
• Respond to and resolve requests for assistance with computer systems, delivering superior customer support experiences for users.
• Improve practice IT department processes and procedures.
• Ensure service support processes, procedures, SLAs, performance metrics, and service quality align with and exceed practice expectations.
• Provide technical support for clinical technology projects, including opening new clinic locations.
• Document system configurations, procedures, and support activities.
• Provide guidance and mentorship for tech support staff.
• Collaborate with practice leaders to communicate system updates and ensure IT standards align with needs and expectations.
• Additional responsibilities as assigned to help drive the mission of improving the lives of patients with cancer.

• Bachelor’s degree in computer science, IT, or a related field, or equivalent work experience.
• 5 years of experience in systems administration or a related field.
• Proficiency in backup and recovery solutions.
• Familiarity with system monitoring tools.
• Knowledge of patch management practices and tools.
• Strong problem‑solving skills and a proactive approach to system management.
• Excellent verbal and written communication skills.
• Relevant certifications (e.g., A+, Microsoft, ITIL) are a plus.
• Willingness to stay updated with the latest networking technologies and industry trends.
• Healthcare‑related experience is a plus.

• Success in leading and managing large, complex projects with multiple phases.
• Excellent interpersonal, written, and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Reliable, fast learner, self‑motivated.
• Ability to effectively handle shifting priorities and adapt to changing demands in a dynamic environment.
• Strong knowledge of hardware, software, and network.
• High‑level understanding of computer systems, telecommunications systems, security, network and systems administration.
• Strong knowledge of practice management principles.
• Excellent leadership and decision‑making skills.
• Strong technical ability with working knowledge of MS Servers, SANs, and network infrastructure.
• Ability to successfully multitask and prioritize service issues while working under pressure.
• Strong knowledge of:
  • Active Directory user and group maintenance tasks
  • Group Policy design, management and troubleshooting
  • Virtual environment management
  • M365 management and administration
  • Understanding of various Microsoft Server and related products (VMWare, Remote Desktop Services, etc.)
  • VoIP phone systems (Zoom Phone experience a plus)
• Attendance is an essential job function.

• The Tech Analyst III role is primarily on‑site, covering several California locations including Castroville, Watsonville, Morgan Hill, and Gilroy.
• The position reports to One Oncology’s Sr. Manager, IT Field Operations.
• Ward:
  The Tech Analyst III is tasked with assuring excellent IT service while being customer facing and must demonstrate unparalleled customer service.