Audiovisual Production Specialist

Responsibilities

• Install, configure, operate, troubleshoot, repair, and maintain audiovisual systems throughout the Naval Postgraduate School.
• Perform installation, commissioning, preventive maintenance, and repair of audiovisual equipment such as projectors, flat‑panel displays, and Extron control systems.
• Repair and maintain switchers, signal distribution equipment, DSPs, microphones, amplifiers, loudspeakers, cameras, presentation computers, and related infrastructure.
• Provide customer training and ensure rigorous application of information security and assurance policies in customer support services.
• Offer information and guidance to the administration on current audiovisual technologies and their instructional capabilities.
• Attend training, self‑train on emerging audiovisual technologies, and share knowledge with colleagues.
• Provide day‑to‑day technical leadership to enlisted audiovisual technicians during system installation, operation, maintenance, and troubleshooting.
• Diagnose and resolve complex hardware, software, signal‑flow, and network‑related audiovisual issues to restore classroom and conference room functionality with minimal disruption.
• Configure, modify, troubleshoot, and maintain Extron control systems, user interfaces, and system programming.
• Monitor and administer enterprise audiovisual systems using Extron Global Viewer Enterprise, including remote diagnostics, equipment monitoring, firmware updates, system health reporting, and device management.
• Provide technical support for Microsoft Teams collaboration technologies and presentation systems used in instructional and administrative environments.
• Support live meetings, conferences, ceremonies, and special events that require professional audiovisual operation and rapid technical troubleshooting.
• Install, test, label, and document audiovisual cabling, equipment racks, and system infrastructure in accordance with campus standards and industry best practices.
• Maintain accurate equipment inventories, configuration records, wiring documentation, and maintenance logs.
• Evaluate new audiovisual technologies and provide recommendations on compatibility, lifecycle replacement, and system improvements.
• Provide operational instruction to faculty, staff, and enlisted personnel on classroom audiovisual systems and presentation technologies while delivering responsive technical support and excellent customer service.
• Maintain technical proficiency through manufacturer training, industry certifications, and continuing education on current audiovisual technologies.

• At least one year of specialized experience at or equivalent to the GS‑09 grade level, or equivalent private or public sector experience, demonstrating installation, configuration, troubleshooting, and maintenance of professional audiovisual systems.
• Extensive experience installing, configuring, troubleshooting, and maintaining professional audiovisual systems.
• Experience with Extron control systems, signal distribution, switching, and enterprise AV management.
• Experience programming and maintaining Extron control systems using Global Configurator and related software.
• Experience administering Extron Global Viewer Enterprise for enterprise monitoring, diagnostics, device management, and reporting.
• Working knowledge of Microsoft Teams collaboration technologies.
• Experience supporting DSPs, microphones, amplifiers, loudspeakers, projectors, flat‑panel displays, and presentation computers.
• Working knowledge of HDMI, DTP/HDBaseT, USB, CAT6A, and basic IP networking as it relates to audiovisual systems.
• Ability to diagnose and resolve complex audiovisual system failures under time‑sensitive conditions.
• Experience installing equipment racks, cable management systems, and structured AV infrastructure.
• Ability to read and interpret system schematics, wiring diagrams, signal‑flow drawings, and construction documents.
• Extron Control Professional (ECP) certification is highly desirable.
• No formal education requirement.

• Must be a U.S. citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy…