MyChart Systems Analyst

System Analyst I

Under the leadership of the HIT Applications Manager, the System Analyst I is responsible for supporting all aspects of build, maintenance, break/fix, and optimization in their assigned applications. This position collaborates with other application analysts, Clinical Informatics, Instructional Designers, and users to maintain and optimize Montage’s electronic health record.

• Development, testing, validation, and maintenance of the Epic application
• Serve as a resource in promoting the understanding, integration, and application of information technology in healthcare settings
• Developing and maintaining an understanding of clinical, technical, and operational workflows to properly optimize the assigned application
• Provide support to end users for software implementations, updates, and new version releases and document project issues
• Complete testing and workflow validation of assigned applications and modifications before implementation into all environments
• Gather end user requirements and evaluate complicated workflows by working directly with end users
• Oversee implementation of upgrades and service updates
• Participate in on‑call coverage rotation as assigned
• Follow team standard operating procedures, policies, and use organization standard templates
• Assist Help Desk with patient‑reported issues including issue investigation, resolution, and workflow training

• Maintaining focus on customer service and responsiveness
• Excellent communication both written and verbal
• Troubleshoot technical problems
• Use of HIT tools, applications, and processes
• Maintain fluency in HIT and industry best practices, tools, applications, certifications and processes
• Follow departmental and organizational policies and procedures

• 1-3 years in technology or healthcare field

• Epic software knowledge
• ITIL knowledge
• Project Management Experience

Bachelor’s degree in a STEM field required. Equivalent experience may be substituted.

• MyChart certification
• Epic Care Ambulatory
• Core Analyst Badge
• Hello World Badge
• MyChart Care Companion Badge
• Patient Financial Experience Badge
• Decision Trees Badge
• Patient Entered Data Badge
• MyChart Bedside Badge

* MyChart certification is required within 90 days of completion date of course.

Equal Opportunity Employer

$108,825 to $145,579

Full time (exempt). This position is remote-local, must reside in California, work primarily from home and live within commuting distance to work location in Monterey, CA.

Regular

$52.32 to $69.99