IT Tier 2 Support Technician (POM to include Classroom + Mil Support, Service Desk, & RSS

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid. Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.

The IT Tier 2 Support Technician will provide troubleshooting & assistance w/ classrooms equipment mage/repair classroom equipment; & simulate/recreate issues to resolve operating difficulties.

• Duties include service desk support for all users, IT related assets, datacenter, network, and IT supply request.
• Must be able to identify core and root cause with ability to restore service, correct issues, image/reimage assets, and other duties as assigned.
• Document, track, monitor, and elevate problems to ensure a timely resolution.
• Provides telephone or office support services to include advanced OS, intermediate account, advanced software, & intermediate hardware support. Deploy Mac, Windows & iOS images to devices.
• Mobile Device Mgmt. (MDM), Client Configuration Mgmt., End User Support. Duties will include installation & maintenance during or after-work hours, troubleshooting (includes warranty/RMA).
• Support IT Supply Technician as assigned

• Knowledge of macOS, Windows, iOS, & Active Directory.
• Familiar w/ Ivanti Management Suite (or equivalent ITSM Platforms, & Windows imaging.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

• Associate’s degree from an accredited college or university

• Substitute w/ 3+ years of experience

• IAT Level II (CCNA Security/CSA+/GICSP/GSEC/Security+ CE/SSCP) Cert. & applicable CE/OS Cert. & Windows or Apple Cert. Mac Tech.
• Experience w/ asset tracking & management.
• Secret Clearance

The salary range for this position is $58,240.00 to $65,520.00 annually.

• medical
• dental
• vision insurance
• a 401(k) plan with company matching
• tax-deferred savings options
• supplementary benefits