Enterprise Systems Administrator

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all backgrounds into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.

Priority Final date to receive applications is October 9, 2026 at 8am PDT. Due to the volume of incoming applications, the role may be closed earlier than October 9, 2026 at 8am PDT.

Under general supervision, perform hands-on administration, configuration, security, maintenance, and lifecycle support for organization-wide enterprise systems and cloud services. This position provides dedicated systems administration across all enterprise platforms. Administer Microsoft 365 A5 as the foundational platform for identity, access, endpoint management, messaging, collaboration, communications, licensing, security, and integrations. Ensure services are reliable, secure, documented, and operated according to established standards, change control, audit requirements, and service levels;

perform other duties as required.

• Administer and maintain enterprise servers, storage, virtualization, cloud infrastructure, directory services, certificates, and related platforms using established standards and procedures.
• Configure, secure, and support Microsoft 365 A5, including Entra, Intune, Exchange, MFA/passwordless authentication, SSO, SharePoint, Teams, VoIP, licensing, integrations, user lifecycle, access, and rights management.
• Troubleshoot and resolve systems availability, performance, authentication, configuration, integration, and security issues; document findings and escalates high-risk or unusually complex conditions.
• Implement approved system builds, upgrades, migrations, integrations, and configuration changes; complete testing, change records, rollback steps, and production validation.
• Apply and verify patching, hardening, encryption, privileged-access, least-privilege, and configuration-baseline controls across systems and endpoints, in coordination with IT Security.
• Monitor backup, restore, and recovery processes; perform approved restores and recovery tests and maintain evidence supporting business continuity and disaster recovery.
• Automate administration, deployment, monitoring, alerting, dashboards, and reporting to improve reliability and consistency.
• Maintain architecture diagrams, inventories, configuration records, standards, procedures, runbooks, support documentation, and knowledge articles.
• Perform account, device, mailbox, access, and group lifecycle tasks for onboarding, transfers, offboarding, decommissioning, and secure disposal.
• Gather approved requirements, resolve issues, and support integrations, in collaboration with business/system owners, technical staff.
• Research platform updates and options; prepare recommendations for review addressing security, risk, dependencies, supportability, cost, and impact.
• Respond to escalated requests and after-hours emergencies through restoration and documentation; support continuous operation of critical services.
• Provide technical evidence for audits, assessments, and remediation activities; share system knowledge and procedures with technical colleagues.
• Two-year or four-year college degree or equivalent combination of education, certification, training, and experience
• 4+ years of hands-on enterprise systems administration or closely related experience supporting production environments
• Proven hands‑on experience administering Microsoft 365 in an enterprise environment, including…