Retail Cosmetics Sales Associate, Monterey Del Monte Center - Flex

Be part of an amazing story

Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. It’s a story about innovation and tradition, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories make this such a special place to work.

As a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations.

Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service, always with the goal of exceeding expectations and achieving sales goals.

• Each day begins with energy and readiness to make an impact. Colleagues wear their name badge with pride, greet teammates warmly, and help ensure the sales floor is clean, organized, and prepared for customers. Before starting, they review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
• On the floor, they focus on the customer – offering a warm welcome, making eye contact, and engaging in friendly, personal conversations to build lasting relationships.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• They finish strong by sharing Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often using the customer’s name.
• Service starts with each other – supporting one another with honesty, care, and collaboration to better serve customers and communities.
• Excellence is a journey – they strive to improve daily, take pride in their work, achieve sales goals, and learn from each other to deliver both individual and store results.

Flex Team colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters (February–April, May–July, August–October). During the 4th fiscal quarter (November–January), they are required to work 60 hours during the quarter. Minimum hours and weekend shift requirements may be subject to change.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on product benefits and use.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• At least one year of customer service or selling experience required.

• This…