PM Security Officer

Job Details

• Job Location:
  
  Monterey, CA 93940
• Position Type:
  Full Time
• Salary Range: $22.57 - $22.57 Hourly
• Job Shift: Swing

SHIFT: 2:30 PM to 11 PM

The Security Officer is responsible for the safety and well-being of guests, employees, and hotel property. Responsible for maintaining a safe and secure work environment by following standards and procedures. The Security shall strive to provide exceptional service to both internal and external guests at all times.

• Provide an outstanding customer experience to internal and external customers.
• Respond to medical emergencies on hotel property, providing an appropriate level of first aid care within scope of medical training.
• Patrol all buildings and grounds of hotel property, day or night supervised or unsupervised.
• Enforce company policies, report potential building fire and safety code violations to the OSHA safety department as appropriate for follow-up and reinforcement of training and compliance standards.
• Document in a written report any security related incidents, or medical responses occurring at or related to the hotel property.
• Respond to emergencies and alarms on hotel property, providing security assistance and crowd control in accordance with department policies, coordinating response of police, fire and emergency medical services as needed.
• Perform dispatch functions for aquarium, to include monitoring and dispatching radio calls, monitoring surveillance cameras and access control doors and gates.
• Respond to any incident involving guests, visitors, and/or employees.
• Assist in maintaining daily security logs, key and radio control forms, vehicle logs and the lost and found program as directed by Security Supervisors.
• Assist other departments with operational and special needs as directed by Security Supervisors.
• Maintain confidentiality in all aspects of the security function and reporting duties.
• Conduct opening and closing of hotel employee and public areas for normal business hours and special events.
• Provide cash escorts and maintain crowd control when required.
• Respond to calls for lost or found children and provide safety and security for those individuals until reunited with adult chaperons or parents.
• Conduct personal bag inspections for employees and/or guests entering the hotel property as scheduled or directed.

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITIES:
Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees.

• High School Diploma or equivalent – Required
• Current CPR/First-Aid Card Required within 6-months of employment

• Proficiency in using various computer software programs and general office equipment
• Detail oriented and comfortable working in a fast-paced environment

Minimum 6-months customer service experience required; hospitality experience preferred.