Student Accounts Specialist

Overview

The Student Accounts Specialist is responsible for supporting the daily operations of the Office of Student Accounts, with a focus on accurate financial processing and exceptional customer service. This role ensures the integrity of student account records, timely billing and payment processing, and compliance with institutional policies and financial procedures.

This is an on‑site position and is not eligible for remote work. Applicants must be able to reliably commute to the work location. Relocation assistance is not available for this role.

• Serve as primary point of contact to students, parents, faculty, and staff regarding student accounts (window, phone, and/or email).
• Receive and process student payments and/or departmental deposits.
• Receive and process miscellaneous charges to student accounts as needed.
• Provide clerical assistance and receive and route incoming phone calls.
• Perform student debt collection actions and prepare related collection letters.
• Apply, monitor, and invoice for third‑party contracts for student accounts.
• Process drops for non‑payments each semester and maintain reinstatements.
• Monitor student account balances and apply holds as needed.
• Apply, monitor, and reconcile all Agency Scholarships for each semester.
• Make formal presentations to prospective and incoming students and parents on behalf of the Office of Student Accounts at all orientation sessions throughout the year.
• Maintain proper cash control procedures and prepare deposits for all funds at the end of each business day.
• Process tuition deposits and housing cancellations as needed.
• Review and process tuition waivers for each term.
• Prepare end‑of‑day close‑out reporting.
• Assist and provide backup to Office of Student Accounts.

Assist students and parents with questions regarding cost of attendance and payment plan details. Prepare cash boxes for department events as needed. Collect and process mail between offices. May assist with but not limited to processing financial documents, optional and mandatory meal plans, e‑bills, refunds, bookstore credits and charges, tuition and fee table verification, withdrawal table verification, review of publications, special projects, or other duties as assigned.

• Experience in accounting, cashiering, or student financial services preferred.
• Strong attention to detail and accuracy in financial transactions.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines in a fast‑paced environment.
• Proficiency in Microsoft Office and financial/accounting systems (experience with student information systems preferred).

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; an associate degree combined with relevant work experience may be considered in lieu of a bachelor’s degree.

None required.

The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.