IS&T Student Employee - Solution Center

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Position Information

Posting Number Job Title IS&T Student Employee - Solution Center Department IS&T Rate of Pay $8.50 hourly FLSA Non-Exempt Estimated Number of Hours Per Week Employment Status Part Time Temporary Student Appointment Type Work-Study General Description

Assist Information Services and Technology staff.

Essential

Job Duties

* Assist with requests for student identification cards and related system management.

* Provide first-level technical support for computer hardware and software.

* Log, track, and resolve support requests through the KACE ticketing system.

* Perform testing for software updates to identify potential issues and verify proper functionality.

* Assist in the setup, imaging, and deployment of computers, printers, and other IT equipment.

* Support classroom technology, projectors, and audiovisual systems to ensure smooth operation.

* Maintain computer labs by ensuring systems are updated, functional, and properly configured.

* Perform basic troubleshooting for network connectivity, account access, and other system issues.

* Support inventory management, equipment tracking, and hardware lifecycle documentation.

* Document testing results and communicate findings to the appropriate teams for resolution.

* Provide excellent customer service in person, by phone, and through email.

* Complete other technology-related tasks and projects as assigned.

* Other duties as assigned

Education and Experience

High School Diploma or GED equivalent

Skills, Knowledge, and Abilities

* Basic understanding of computers and an ability to learn on-the-job is essential;

* Ability to troubleshoot basic computer issues;

* Ability to demonstrate a high level of dependability;

* Ability to interact with students, faculty, and staff in a positive and effective way;

* Must have excellent written and verbal communication skills;

* Must be capable of lifting and carrying items up to 20lbs reaching over and under furniture, crawling, climbing, balancing, stooping, kneeling, and crouching;

* A positive team player attitude with a desire to help patrons.

Preferred Major Licenses, Certification or Registrations

None

Number of Vacancies Desired Start Date Open Date 10/13/2025 Close Date Open Until Filled Yes Additional Statement

The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.

EEO Statement

UM is an Equal Opportunity Institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Are you currently a student (having been admitted or enrolled in classes) at the University of Montevallo?

* Yes

* No

* Have you been awarded Federal Work-Study by the Financial Aid Office?

* Yes

* No

Documents Needed to Apply

Required Documents

Optional Documents