Client Specialist

Description:

Health Insurance Paid for by Company;and Opportunity for advancement and training

We are seeking an entusiasic, extoverted, professional willing to learn and become a part of our team. You will provide overall support to attorneys' and paralegals' business needs. Primary job responsibilites include:

Communicating with prospective clients during the intake process;

Calling clients to determine status updates;

Requesting medical records;

Answering the telephone; and Scanning all incoming mail

Qualifications:

Bright Personality;

Empathetic, compassionate and understanding;

Ability to type accurately while speaking on the phone;

Ability to prioritize and multitask;

Excellent written and verbal communication skills;

Deadline and detail-oriented; and Bilingual is a big plus

Job Duties:

Answer incoming calls and respond to questions from doctor’s offices, clients, attorney’s offices and others;

Document all calls in Case Management System;

Conduct questionnaires with prospective clients, documenting responses electronically;

Set up new claims with insurance companies;

Mail out correspondence from attorneys;

Schedule meetings for attorneys;

Request medical records;

Sort, scan, save and distribute mail;

Sort and properly file incoming medical records, insurance correspondence, and court documents;

Maintain paper files;

Maintain common office areas; andFile documents with the court.jxa
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