Warhawk - Registrar's Office Student Assistant

Overview

Registrar’s Office Student Assistant position providing support to the Registrar’s Office staff in various capacities and functions, including phone answering, administrative support, data entry, and other duties as assigned. The role also involves engaging with students, guests, and other university personnel, answering questions, assisting with both process and physical directions, and providing excellent customer service. Additional responsibilities include registration support, FERPA questions/paperwork, uploading documents to the student record, graduation ceremonies logistics, printing, copying, and student data entry.

This position requires work outside of university business hours (8 am – 5 pm) for graduation ceremony setup, breakdown, and during the event.

• Provide support to the Registrar’s Office staff in various capacities and functions, including answering the phone, administrative support, data entry, and other duties as assigned.
• Engage with students, guests, and other university personnel, answering questions, assisting with both process and physical directions, and providing excellent customer service.
• Assist with office tasks, including registration, FERPA questions/paperwork, uploading documents to student records, and graduation ceremonies.
• Printing, copying, and student data entry.
• Become well versed in university records policies, be committed to the privacy of student information, and be willing to help where needed.
• Handle day-to-day questions and issues with little direct supervision once trained.
• Other duties and responsibilities as assigned.

Dependable and hard‑working, with attention to detail. This position requires work outside of university business hours (8 am – 5 pm) for graduation ceremony setup, breakdown, and during the event.

• Enthusiasm to positively represent AUM and the Registrar’s Office.
• Knowledge of AUM programs and services to students.
• Excellent customer service skills.
• Excellent verbal communication skills, both one‑on‑one and on the phone.
• Ability to work within diverse groups.
• Ability to manage time effectively and react quickly to multiple, competing demands.

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.