Claims Administrative Assistant

Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

Working as a Claims Administrative Assistant II for Alfa Insurance® offers a remarkable opportunity that extends beyond performing administrative tasks for the claims manager. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and actively contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.

Are you looking for a rewarding career in the insurance industry? Do you have a keen eye for details and deadlines? Do you enjoy working with a team of professionals who are committed to customer service excellence? If you answered yes, then you might be the perfect fit for the Claims Administrative Assistant position at Alfa Insurance. As a Claims Administrative Assistant, you will play a vital role in supporting our Claims department.

You will be responsible for various administrative tasks, such as processing incoming drafts and mail, handling lawsuits, and preparing and maintaining consolidated reports on claims files and activity. At Alfa Insurance, we pride ourselves on delivering on our promise to our customers.

• Assist in efficient operation of Subrogation Recovery Unit by processing subrogation proceeds and communications on a timely basis.
• Facilitate subrogation recoveries by providing accurate collection processes and information via communications with entities such as insurance companies, attorneys and adjusters.
• Facilitate subrogation recoveries by maintaining and asserting accurate workflows from Alfa’s claim staff to the appropriate and most efficient avenue of recovery, including assignments to attorneys, arbitration and collection agencies.
• Maintain records of incoming receivables to assure accurate and efficient accounting of subrogation proceeds.
• Perform administrative tasks for the claim’s manager; perform general office functions and related tasks as required.
• Will be responsible for paying emergency road service claims and helping to resolve issues with claims

• High School diploma required.
• Computer, telephone, customer service, and general clerical skills.
• Excellent interpersonal, written, and oral communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong attention to detail and deadlines.
• Able to work without daily supervision

• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Benefits include:
  Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama
• Fitness center
• Onsite cafeteria