Sr. Change Management & Enablement Strategist

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

We are seeking a collaborative and execution‑focused Sr. Change Management & Enablement Strategist to support employee readiness and adoption across multiple technology and experience transformation initiatives.

This role plays a key part in ensuring employees are equipped, informed, and confident as new tools, systems, and processes are introduced. While grounded in change management principles, this position emphasizes practical enablement — developing training, resources, adoption strategies, and support mechanisms that help employees successfully navigate change.

The Sr. Change Management & Enablement Strategist partners closely with program leaders, IT stakeholders, and cross‑functional teams to translate transformation initiatives into clear, actionable enablement plans that drive understanding, engagement, and sustained adoption.

• Partner with initiative leads to support change planning activities for technology and process transformations.
• Assist in assessing change impacts on employee groups and operational teams.
• Contribute to the development of change and enablement plans aligned to program milestones.
• Support risk identification and mitigation planning related to employee adoption and readiness.
• Track readiness indicators and elevate gaps as needed.

• Design and develop enablement assets including training materials, user guides, toolkits, job aids, FAQs, SharePoint sites, and self‑service resources.
• Partner with subject matter experts to translate technical updates into clear, actionable content.
• Coordinate and deliver training sessions (live, virtual, or on‑demand).
• Develop role‑based enablement approaches tailored to different employee audiences.
• Support the establishment of change champion or super‑user networks.
• Create feedback loops to gather employee insights and continuously refine enablement materials.
• Monitor adoption metrics and adjust enablement strategies to improve engagement and utilization.

• Collaborate with stakeholders to understand audience needs and adoption challenges.
• Draft and support targeted communications that reinforce enablement efforts.
• Help ensure messaging aligns with program goals and is sequenced appropriately.
• Provide leaders with talking points and materials to support their teams through change.

• Track adoption, engagement, and effectiveness metrics.
• Conduct post‑launch reviews to assess enablement effectiveness.
• Recommend improvements to increase sustained adoption.
• Contribute to developing repeatable templates and best practices for future initiatives.

• Bachelor’s degree in Business, Organizational Change, Communications, HR, IT, or related field.
• 5–8 years of experience in change management, enablement, training, organizational development, or technology implementation support.
• Experience supporting technology or process transformation initiatives.
• Strong written and verbal communication skills.
• Experience developing training materials and enablement resources.
• Ability to work effectively in cross‑functional, matrixed environments.
• Strong organizational and project coordination skills.

• Familiarity with change management methodologies (e.g., ADKAR, Prosci).
• Experience supporting digital transformation, AI enablement, or employee experience initiatives.
• Experience creating content in tools…