Lead Analyst, Business Operations - Innovations

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit  .

Lead Business Operations Analyst for EDPlan Innovations will support EDPlan Health Nursing and Mental Behavioral Health modules.

• Provides Tier 2 support via Zendesk helpdesk
• Collaborate with Client Success Partner and Technical Business Analyst to develop recommendations to solve problems and issues related to business operations
• Communicates with other departments as necessary; implements best practices both internal and external.
• Conducts quantitative and qualitative analysis for Health module EHR analytics using Business Objects or other similar tools.
• Ability to work with clients and support data integration efforts with the goal of automation.
• Presents findings to team members and clients regarding system reporting and functionality.
• Performs special projects independently upon request or in support of independent initiatives

• Expertise or ability to independently learn a variety of EDPlan concepts, practices, and procedures.
• Relies on experience, judgment, and input from Technical Business Analyst and Lead Client Success Partner to plan and accomplish goals.
• Creative problem-solving ability and results-orientation.
• Commitment to exceptional client service and ability to lead confidently.
• Dedication to accomplishing goals and challenges presented by clients and management.
• Ability to interact with various levels of management and clients.
• Flexible, self-starter possessing intellectual curiosity.
• Ability to move multiple projects forward within a specific timeline and budget while working at a detailed level.
• Strong analytical and data analysis skills.
• Attention to detail and ability to work with large data sets while ensuring accurate results.
• Able to follow, critically evaluate, and improve upon current processes.
• Ability to recognize issues and identify solutions.
• Excellent oral presentation and written communication skills.
• Solid organizational and time management skills.
• Demonstrated expertise in all MS Office products and Tableau or other visual analytics software

• Bachelor’s degree preferred or additional relevant years’ experience required;
• 7 + years related experience;
  Previous supervisory experience;
  Related public sector experience in the areas of administration, information technology, and finance or business operations.

• None

• Remote

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $95,000-$115,000

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PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique…