Quality Audit and Calibration Lead
Listed on 2026-07-09
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Business
Regulatory Compliance Specialist
Governance & Calibration of all audit types (approval, risk based, CAP, target) to ensure consistent standards, clinical policy alignment and a robust governance framework across benefits.
Independent Audit (DWP) Review, Challenge & Escalation. Triage IA feedback, accept/challenge trends using evidence and policy, manage escalations, and maintain effective external relationships.
Clinical Interface & Policy Implementation. Provide expert clinical advice to Operations/Clinical Excellence. Supporting implementation of clinical standards and policy. Identifying and escalating clinical risks. Contributing to quality related elements of appraisals.
Training, Development & Assurance of Auditors. Design/deliver calibration sessions, induction and ongoing capability building. Providing sensitive but robust constructive feedback to drive consistency and reduce error rates.
MI & Insight for Quality Improvement. Analyse audit outcomes and operational MI to identify themes, coachable trends and systemic risks. Producing actionable insights for assurance teams and clinical/operational leaders.
Audit Delivery & QA Sampling (as required). Conduct audits and QA sampling to maintain calibration accuracy. Providing timely coaching/feedback to minimise workflow delays and customer impact.
Maintain Clinical Approval & Professional Standards. Maintain clinical approval by completing the minimum number of assessments needed for continued accreditation, undertaken at intervals that support clinical consistency. Complying with CPD/revalidation. Consistently modelling best practice and continuous improvement.
- Heads of Clinical Delivery/Assurance/Audit
- Clinical Delivery Leads
- Clinical Support Coaches
- Operational Managers
- Clinical Content Developers
- Training and Development teams
- DWP
- Independent Audit
- DRG/other external forums as required
- other relevant stakeholders
- Qualified health professional with current registration/license to practice and continuous professional development compliance.
- Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
- Substantial experience in clinical audit (including governance/calibration) within disability assessment or a comparable setting.
- Proven experience in reviewing, interpreting and objectively challenging Independent Audit feedback referencing clinical policy and evidence.
- Qualified to perform CHDA case audits and able to instruct on writing reports that meet "A grade" requirements.
- Proven experience designing/delivering calibration, training and clinical development for auditors and healthcare professionals.
- Strong MI/analytics capability, with attention to detail, to identify trends and generate actionable insights.
- Experienced coach and mentor, providing sensitive but robust constructive feedback, driving quality improvement.
- Up to date knowledge of WCA/PIP/SB clinical policy with consistent CPD/revalidation and adherence to governing body codes of conduct.
- Experience clinically supporting a team of health professionals and/or leading clinical change initiatives.
- Advanced MS PowerPoint/Excel for insights and reporting.
- Cross benefit calibration and multi lot governance experience.
- Embraces Respect
- Partners Effectively
- Creates Innovative Solutions
- Focuses on the Customer
- Demonstrates Compassion
- Takes responsibility & acts with integrity
- A commitment to the principles and practices of diversity, equity, and inclusion
- Manages own professional competence and accountability, in accordance with the appropriate governing body/code of conduct and practice standards.
- Acts with integrity and accountability in all areas of work.
- Performance and quality focused.
- Ability to prioritise projects and tasks effectively
- Flexible and adaptable to understand and respond proactively to changing customer, client and operational needs
- Effective collaborator across multiple stakeholders (clinical and non clinical) with varying needs, building credibility and trust to drive a performance culture
- Confident and effective communicator, verbally and in writing with ability to adapt communication to constructively interact varying audience needs.
- Drives solution focused innovation to support continuous improvement.
- Data-driven decision making with a commitment to best practice
- Demonstrates people-centric leadership - inspiring engagement and supporting growth/development of colleagues' capability and confidence.
- Executes work with agility, attention to detail, and follow through to completion.
- Embraces innovation and technology
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
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