Operations Management Trainee

Job Overview

Build the Skills. Lead the Operation. Drive the Results. The Ryder Operations Management Trainee program offers a cross‑functional, hands‑on training experience designed to develop the operational specialist who will lead at the intersection of operations, customer success, and business performance.

Schedule:

8 AM to 4:30 PM
Salary: $55,000
Benefits:
Dental, Vision, Medical, 401(k), Paid Time Off.

• Operations Management – oversee technician work planning, preventive maintenance scheduling, vehicle status, and maintenance processes that keep the business running efficiently.
• Customer Relationship Management – be the face of Ryder for customers, proactively managing accounts, resolving issues, and driving satisfaction.
• Asset & Fleet Management – coordinate rental and lease utilization to maximize asset performance without compromising customer commitments.
• Sales Collaboration – partner with the sales team on customer calls to support new business development and deepen existing relationships.
• Financial Acumen – manage running costs and maintenance overheads, learning how operational decisions directly impact the bottom line.
• Cross‑Functional Leadership – work alongside Maintenance, Asset Management, Sales, and Marketing to deliver results as one team.

• Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow‑up, breakdowns, and vehicle status updates; oversee technician work planning for efficiency, training, and flexibility.

• Relocation within the business unit at the conclusion of the training program is required.
• Perform other duties as assigned.

• Detail‑oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi‑tasking; highly organized; excellent time‑management and prioritization skills.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.

• Bachelor’s Degree – required.
• 1 year or more in customer service with issues‑resolution experience – preferred.
• Strong PC knowledge/skills (spreadsheets, word processing) – advanced, required.
• Basic understanding of business finance, controls and metrics – beginner, required.

Dental, Vision, Medical, 401(k), Paid Time Off.

Ryder is proud to be an Equal Opportunity Employer and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.