Senior Director of Operations

The Senior Director, Sales Operation
s – Enterprise & SLED is a strategic and execution-focused leader responsible for building and leading the operational foundation that enables Uniti Fiber’s Enterprise and SLED sales organizations to scale efficiently and deliver a differentiated customer experience. Reporting to the President of Enterprise Sales, this leader will oversee data intelligence and analytics, order management, sales support, and the design of streamlined customer buying flows across both segments.

This role will be accountable for transforming data into actionable go-to-market insights, ensuring high-quality and compliant order execution, building a high-performing sales support function, and simplifying the customer journey from opportunity through order submission. The ideal candidate brings a blend of commercial acumen, operational rigor, analytical depth, and team-building capability, with the ability to work cross-functionally across Sales, Marketing, Product, Service Delivery, IT, Finance, and Legal.

• Serve as a key member of the sales leadership team, partnering closely with the President of Enterprise Sales to define and operationalize growth strategies across Enterprise and SLED.
• Build the operational infrastructure, processes, and governance required to support Uniti Fiber’s go-to-market strategy for both commercial enterprise customers and SLED customers.
• Identify opportunities to improve seller productivity, reduce friction in the customer buying process, and increase operational scalability across both segments.
• Lead cross-functional initiatives that improve speed, quality, consistency, and customer experience across the sales-to-order lifecycle.

• Establish and lead a data intelligence and analytics function that delivers actionable insights to inform go-to-market strategy, account prioritization, territory planning, pipeline quality, sales performance, customer trends, and segment-specific opportunities across Enterprise and SLED.
• Develop dashboards, reporting, and business intelligence tools that provide clear visibility into sales performance, order activity, conversion, operational bottlenecks, and customer behavior.
• Translate data into recommendations that improve market focus, sales execution, offer strategy, and resource allocation.
• Partner with Sales, Marketing, and Finance to define KPIs, performance benchmarks, and operating cadences for the business.
• Drive data accuracy, discipline, and governance across systems and reporting environments.
• Provide decision support for targeted growth in the SLED segment, including visibility into public sector pipeline, procurement cycles, funding‑related timing, and vertical‑specific opportunities.

• Lead the end-to-end order management function, including order entry standards, process quality, compliance, and operational controls across Enterprise and SLED.
• Ensure orders are submitted accurately, completely, and in accordance with internal policy, commercial requirements, customer commitments, and segment‑specific requirements.
• Identify and eliminate sources of order fallout, delays, rework, and customer friction.
• Create a culture of accountability around order quality, process adherence, and continuous improvement.
• Partner with Legal, Finance, Service Delivery, and other stakeholders to ensure operational compliance and smooth handoffs from sales through fulfillment.
• Support compliance requirements and documentation rigor associated with SLED opportunities, where procurement, contracting, and customer‑specific requirements may be more complex.
• Create and develop a high‑performing sales support organization that improves seller effectiveness and customer responsiveness across Enterprise and SLED.
• Define the charter, structure, roles, workflows, and service levels of the team to support field sales, strategic accounts, SLED sellers, and related commercial functions.
• Build processes and tools that allow sellers to spend more time selling and less time on administrative or operational tasks.
• Recruit, coach, and develop…