Customer Success Analyst

Company Overview

Milo’s Tea Company is one of the fastest-growing beverage companies in the United States. Our culture and operations are built on the belief that we can make a difference in the world. That is why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world-class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products.

We are the #1 and fastest-growing brand in the Refrigerated Tea Category in the nation. Our core mission:
People and Planet First — doing good is good for business. We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning. Our company is women-led and strongly committed to Diversity, Inclusion, and Belonging. We pledge 1% of profits annually to charitable giving. We are Platinum Certified in Zero Waste Manufacturing: recycling, reducing, and reusing 95% of waste at all facilities.

you will collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they are doing. As a People First company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race, or creed. Some of the remarkable benefits offered include:

• Competitive salary
• 100% employer-paid medical premiums for associates and families
• Free Mental Health, Financial Wellness, and Legal Counseling benefits
• 401K with company match
• Company-paid Life Insurance
• Tuition reimbursement assistance
• Continuous learning opportunities
• Robust parental leave program
• Care Relief Fund to help associates in need
• Associate Assistance Program
• Paid volunteer time
• Being a Culture Champion at Milo’s
• Wear the HAT (Hungry-Agile-Together)

• Serve as the primary point of contact for customer issues related to purchase orders, ordering patterns, lead time, shortages/overages, OTIF, inventory, replenishment, pricing, and logistics.
• Manage customer sales orders end-to-end within TMS, Sage, Mobe and other supporting systems.
• Build deep expertise for a set book of customers to deliver them best in class customer service.
• Analyze and support resolutions and reductions in customer fines and deductions.
• Support an assigned book of business managing tasks such as PO support, new item forms, portal entries, and logistics support.
• Analyze ordering trends, OTIF, and late orders for the assigned customers to provide insights and proactive solutions to supply chain constraints to our operations team.
• Track and resolve PO issues, ensuring timely communication of changes to the customer and account manager.
• Utilize multiple data sources and reporting tools, including Excel and Power BI, to create and monitor shipments.
• Collaborate effectively with cross-functional teams, including Supply Chain, Logistics, Sales, and Marketing, to develop comprehensive customer service plans.
• Remain agile and able to pivot quickly in a fast-paced environment.
• Invest in and is an example of Milo’s Responsibility commitment which includes environmental, social, and corporate governance components.
• Support company projects that impact assigned customer accounts by participating on project teams or providing customer expertise to the project manager.
• The position has Food Safety Responsibilities.
• Other duties as assigned.

• Bachelor’s degree preferred in Supply Chain, Business, Operations, or a related field.
• 3 or more years of experience in order management, supply chain, or customer service, including 2 or more years in a relevant functional area; or 2 or more years of experience with an…