Dispatcher, Customer Service​/HelpDesk

Description

Are you seeking a fast-paced work environment where your organizational skills shine? Do you thrive on keeping operations running smoothly and efficiently? Join our team as a Dispatcher and play a critical role in ensuring our technicians are scheduled effectively and our customers receive timely communication and exceptional service.

• Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long-term disability, critical illness, accident, and hospital indemnity coverage
• Paid holidays and vacation
• Ongoing training to develop your skills and advance your career
• Supportive, team-oriented culture built on integrity and accountability

• Dispatch technicians efficiently to customer locations
• Communicate job details between technicians and customers
• Process permits, schedule inspections, and coordinate with vendors
• Debrief technicians after jobs and update data in company software
• Handle administrative and reporting tasks as required
• Maintain accurate records and ensure smooth daily operations

• High School Diploma or equivalent
• Work hours are 7am-4pm, Days of work are Mon, Thursday, Friday, Saturday= Off Tuesday & Wednesday No On-Call required
• 1–2 years of dispatching or similar experience preferred
• Strong communication and organizational skills
  
  Ability to work efficiently under pressure in a fast-paced environment
• Comfortable working in an office-based role using company software and computers
• Customer-focused mindset with a positive, team-oriented attitude
• Must pass background check and drug screening