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Customer Care Representative CCR

Job in Montgomery, Montgomery County, Alabama, 36117, USA
Listing for: Pacer Group
Full Time position
Listed on 2026-07-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, Call Center / Support
Job Description & How to Apply Below
Position: Customer Care Representative CCR1

Customer Care Representative

Location:

Montgomery AL 36104 Duration: 36 Months Shift Timing:
Mon – Fri 8.00 AM – 5.00 PM EST

Manages large volume of incoming phone calls.

Generates sales leads.

Identifies and assesses customers' needs to achieve satisfaction.

Builds sustainable relationships and trust with customers through open and interactive communication.

Provides accurate, valid, and complete customer information.

Meets service team sales targets and call management quotas.

Manages customer complaints.

Provides appropriate solutions and alternatives.

Follows up to ensure resolution.

Keeps records of customer interactions.

Files documents.

Follows communication procedures, guidelines and policies.

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