Customer Service Representative

Job Summary

We are currently seeking a Customer Service Representative to join our team across three convenient locations.

• Establish customer relationships and follow up with customers, as needed.
• Answer phones/incoming calls as well as making outbound calls.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

• 1-2 years of customer service experience.
• Pleasant personality and dependable.
• P&C insurance license preferred.
• Skilled in using computer programs and comfortable with technology (Microsoft Office Suite, Excel, Word, etc).
• Excellent interpersonal skills and communication (written, verbal and listening).
• People-oriented, organized and able to work independently as well as with the team.
• Ability to multitask.
• Must be able to commute to Troy, AL.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Wellness resources

Job Type: Full‑time

Shift: No nights

Work Location:

In person