Call Center Agent

Job Description

The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

• Answering and efficiently handling or directing incoming calls
• Maximizing opportunities to confirm room, dinner and show reservations sales
• Inputting room, restaurant and show reservations in the appropriate computer systems
• Providing callers with necessary confirmation
• Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
• Listening and documenting information accurately while on calls
• Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed

• Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
• Willingness to work a flexible schedule that varies according to business needs
• Reading and communicating (writing and speaking) fluently and professionally in English
• Knowledge of languages additional to English is preferred
• Minimum of one year work experience in a high-volume call center
• Proficient in MS Office & able to type at least 30 WPM
• Requires the ability to work efficiently and within a team environment
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.