More jobs:
Medicaid Operations & Customer Relations Lead; Onsite
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-07-25
Listing for:
Acentra Health
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Business
Job Description & How to Apply Below
Acentra Health is seeking a Customer Relations Operations Manager to oversee all aspects of customer relations and related operations within the Medicaid/CPMS program. The role is onsite and requires living within commutable distance to Montgomery, AL, with up to 4 days per week onsite.
You will lead multiple Call Center Managers, ensure SLA/KPI performance, and partner with internal/external stakeholders to improve recipient, provider, and agency satisfaction.
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