Escalations Lead, Customer Service & Help Desk
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-08-04
Listing for:
Sharecare
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Management
Job Description & How to Apply Below
Sharecare is looking for a Customer Service – Escalations team member based in Montgomery, Alabama. The role involves managing escalated member concerns, providing Help Desk support, and assisting the customer service team.
The ideal candidate will have a GED or High School diploma and at least 2 years of customer service or call center experience. Strong communication skills and the ability to work both independently and collaboratively are essential. Sharecare is committed to making quality healthcare accessible for all.
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