Order Entry Representative

Overview

Full job description Are you looking to start your career with a great company? Snap-on’s Customer Care Center is currently hiring an Order Entry Representative to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance.

• 401k with company match
• Full medical with options for Dental and Vision
• Employee Assistance Program
• Pension
• Employee Stock Purchase Program
• Employee Purchase Program
• Tuition Reimbursement Program
• Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
• Annual raises and bonuses (dependent on profitability of the business)

• Prepare and process manual transactions including but not limited to sales orders, transfers, and returns.
• Prepare and process large batch order file into ERP system.
• Review orders for completeness and accuracy, ensuring all necessary information is provided.
• Communicate with customers to resolve any order discrepancies or issues in a timely manner.
• Coordinate with other departments, such as sales and inventory management, to ensure seamless order processing.
• Utilize mass ordering tools and techniques to streamline the processing of bulk orders.
• Assist in the development and implementation of procedures to improve the efficiency of the order entry process.
• Provide exceptional customer service by responding to inquiries and requests promptly and professionally.
• Record all inbound contacts and manage open cases through the CRM system.
• Meet or exceed individual department metrics.
• Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• All other duties assigned by management.

• Minimum 2 years administrative or order entry experience
• Minimum high school diploma or equivalent. Associate or bachelor’s degree preferred.
• Excellent PC skills, knowledge of Excel and other Microsoft Office programs, Understands use and function of data tables.
• Proficiency with order management systems and software, with experience in batch ordering tools preferred.
• Strong attention to detail and accuracy, with the ability to maintain focus while processing large volumes of orders.
• Problem-solving skills and the ability to resolve issues efficiently and effectively.
• Understanding of end-to-end sales order process flow; entry to invoice.
• Excellent ability to prioritize own workload.
• Proficient in verbal & written communication and able to quickly transition between various media channels effectively.
• Flexible in daily activities, change priorities and coordinate multiple tasks.
• Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

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