AIr Force Education Technician Assistant ; master's degree

Education Technician Assistant

Client: U.S. Air Force Eaker Center

The Associate of Applied Science Degree in Air Force Leadership and Management's Studies, also known as the Air Force Civilian Associate Degree Program's (CADP), provides foundational leadership, management, behavioral, and air power development for Air Force civilians. The Ira

C. Eaker Center for Leadership Development administers the CADP program within the Civilian Leadership Development School (CLDS) to support civilian undergraduate and professional continuing education and workforce development integrated with the Total Force.

• The individual will provide administrative support to the CADP and will be responsible for coordination and integration of multiple functions related to student support processes, correspondence, and liaison with students as well as internal and external organizations.
• Answer phone calls, manage the organizational email box and respond appropriately, take meeting notes, make appointments, and schedule meetings in support of CADP processes, students, and staff members.
• Liaison with the AU library and other AF or AU research/library venues for course instructors, staff, and students, coordinate IT issues for access, and identify relevant research publications based on instructor and CADP requirements.
• Coordinate the reception and ongoing interaction of proposed students into the program using processes within program and AU policies and the program and AU Registrar system, including initial program registration; all course registrations, disenrollments, withdrawals, completions; and program graduation, withdrawals, or disenrollments.
• Register students into the AU registration system, course and learning content management systems as needed for full program and individual courses associated with the degree program, including required program major courses and AU courses identified as optional courses for elective credit based on degree plan requirements.
• Ensure each student is attached to the CADP education goal in AFVEC/AFAEMS and that a generic academic advising plan/sheet is uploaded into the AU Registrar system and Air Force Virtual Education Center (AFVEC) before the end of the CADP orientation course (SOAR).
• Prepare and complete administrative documents, forms, and tracking sheets to process student actions, including but not limited to credit transfer, track student progress of completion of courses required in the program, inform students of status within the program, and validate program completion.
• Provide monthly statistics covering enrollments, drops, and course completions by each course and graduations by class year to Chief, Student Services at the end of each month.
• Graduate students by processing their names for insertion in AU Registrar systems and civilian personnel data system, if applicable.
• Serve as the first-line customer service for all student questions and requests throughout the program, as well as basic CADP questions for potential applicants.
• Develop and update frequently asked questions and how-to sheets for earning management systems as necessary or as new issues arise; review for currency and accuracy at least every 6 months with corrections made within 3–5 days after the issue is identified.
• Track student progress within the program.
• Register students for appropriate courses based upon student progress within the program, no later than one week prior to class start date. Send out emails welcoming them to the program and/or upcoming registered courses and notifying them of course requirements (as required). Ensure students have all required log‑ons, passwords, account accesses, and websites necessary to participate in the program/course.
• Ensure students receive accurate information regarding class start/access at least one week prior to class start date and serve as the focal point of student questions regarding access to the learning management systems.
• Provide first-line basic tech support for students encountering difficulties accessing online learning management systems, including resetting lost passwords, directing students to how‑to…