Voice Network Engineer

Voice Network Engineer at Christus Health

This Voice Network Engineer position at Christus Health in Marshall focuses on PBX telephone systems, telecommunications, and voice network installations, repairs, and upgrades. The role includes product testing of all telecommunication systems, operating system enhancements, equipment upgrades, and the planning, evaluation, installation, and maintenance of telecommunication infrastructure. The Engineer delivers high‑quality, cost‑effective solutions and supports the business goals of the Information Services Organization and the broader organization.

• Actively participate in the planning, installation, support, and maintenance of PBX telecommunication systems
• Identify issues and concerns, and communicate them to the Supervisor
• Develop options and recommendations for system improvements
• Oversee the technical and operational training of less experienced staff in voice and telecommunications procedures
• Demonstrate significant knowledge of PBX telephone system installation, configuration, and modification, including operating system implementations and support
• Implement, configure, and modify special programming functions such as IVR and call center features
• Coordinate activities related to testing of telecommunications upgrades and enhancements
• Work with vendors during product testing to ensure successful upgrades
• Demonstrate strong communication and interpersonal skills
• Document and maintain telecommunications technical standards and procedures
• Contact vendors regarding service issues to receive support information or assistance as instructed by supervisor
• Produce and maintain technical documentation for assigned systems
• Produce required department reporting associated with projects and problems assigned
• Document current status and problem summaries within the problem management system
• Define boundaries, set priorities, plan, and manage multiple projects with minimal guidance
• Develop detailed project schedules, mapping dates and resources to tasks, with guidance
• Monitor progress and resolve approved deviations from plan
• Show good teamwork on assigned projects through actions and job performance
• Provide courteous, polite, and friendly customer service at all times
• Acknowledge customers immediately to determine needs and help resolve issues or requests
• Participate in departmental programs that promote and deliver exceptional customer service
• Perform other duties and special projects as assigned by the Regional Operations Manager

• High School Diploma

5 Days - 8 Hours per day

Full Time

• Company:
  Christus Health
• Position:
  Voice Network Engineer
• Work Location:
  
  Marshall
• Country: US