Player Services Representative

Job Overview

The Player Services Representative assists in executing property promotions to maximize gaming facility profits, giving correct change, accurately counting and recording assigned funds, and verifying personal information for all transactions. They perform high volume cash and non‑cash transactions with guests and teammates in a courteous, accurate, and timely manner, computing all monetary transactions, maintaining accurate records, and practicing auditable balancing. Shifts include beginning and end shift counts and bank balances.

Our engagement and positive energy provide guests an escape into an exciting world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Our commitment to purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevate accountability, focus on the customer, and grow opportunities for all.

• Maintain an audit score > 3.75 based on delivery of BOPs.
• Average sixteen (16) transactions per hour.
• Provide hospitality by demonstrating the ten Best Operating Practices (BOPs):
  Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication.
• Execute promotions by redeeming prizes and issuing vouchers through CMP.
• Explain Player’s Club card benefits; answer points, promotion, complimentary and special event questions.
• Enroll new guests in promotions and direct mail campaigns.
• Provide outstanding guest & associate service while performing assigned duties, including conveying property information.
• Avoid procedural violations determined by Compliance.
• Handle large monetary transactions and machinery accurately.
• Consult regularly with the Player Services Supervisor to stay informed of financial matters and procedures.
• Acquire beginning cash bank, make change, cash out vouchers, and balance operating cash.
• Adhere to department policies, procedures, and Title 31 requirements.
• Maintain Title 31 certification.
• Follow dress code.
• Provide prompt, friendly, courteous service while maintaining confidentiality of gaming records.
• Other duties as assigned.

• High School diploma or GED required (or currently enrolled and complete GED within 6 months).
• Age 19 or older.
• Hospitality or customer service experience (hotel, restaurant, casino).
• Proficient in math; must score ≥ 70% on skills test.
• Minimum six (6) months cash handling experience.
• Knowledge of currency counter preferred.
• Computer proficiency (including printers).
• Excellent customer service skills.
• Professional, articulate presentation of promotional material.
• Mature, capable of maintaining confidentiality and responsibility.
• Understand gaming facility goals and objectives.
• Maintain professional appearance and dress code.
• Successfully pass interview, including guest service audition.
• Willing and able to work all shifts, including nights, weekends, holidays, overtime.
• Willing to travel and participate in training.
• Ability to lift, push, pull, and maneuver ≥ 50 pounds.
• Walk or stand for 100% of the shift.
• Work in a noisy and smoke environment.
• Tribal Gaming License or ability to obtain and maintain license.

Native American/Indian preference is followed per policy.