On-Site Service Representative, Part-Time

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated routes defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where service is provided
• Create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit
• Work with sales partners to expand Grainger offerings
• Manage customer inventory through the Keep Stock program and support account growth

• 3 years' experience in a selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60 lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Ability to handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance

Demonstrates strong customer service skills by effectively managing customer inventory and resolving issues to enhance loyalty. Proficient in utilizing routing software tools and identifying opportunities for process improvement.

• Customer Service Experience
• Inventory Management
• Routing Software Proficiency
• Problem-Solving Skills
• Valid Driver's License

• Inventory Management
• Product Stocking
• Order Creation
• Continuous Improvement
• Safety Compliance

• Collaboration
• Problem-Solving

• Valid Driver's License
• Automobile Insurance

• Customer Loyalty
• Service Environment
• Keep Stock Program

• Routing Software