Personal Banker

As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. Provides a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. Performs routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures.

• Responsible for providing exceptional customer service in accordance with Valley's mission statement. Must engage customers with friendly and professional service.
• Knowledge of all Bank products and services and must educate and demonstrate them, as well as cross‑sell various products and services.
• Must present a confident and professional demeanor to establish trust and obtain knowledge from the customer. Must analyze needs and recommend appropriate products and services.
• Meet with customers to analyze financial needs and maximize sales opportunities. Must offer all bank products and assist with other service needs, open new accounts (checking, savings, certificate of deposit and IRAs), discuss/sell loan products to existing and prospective customers, and possess knowledge of online banking and mobile banking to promote and demonstrate to customers.
• Must meet customer expectations and achieve service quality standards. Must participate/oversee the sales referral process, ensuring customer financial needs are met and must assist management in coaching and mentoring branch staff members.
• Must perform all transactions required by a customer and use appropriate technology to provide services efficiently. Must maintain and balance a cash box and must utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines, and support customers in the use of Coin Machines.
• Must act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting branch staff in ordering and shipping currency, coin and controlling, distributing cash to Tellers within prescribed limits.
• Must assist in community events (e.g., Habitat for Humanity) and participate in and support CRA initiatives, activities and programs.
• Must report all significant matters, issues and unusual customer activity to Manager, maintaining personal knowledge of compliance and regulatory requirements.
• Must maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

• Excellent verbal and written communication, with the ability to write correspondence and demonstrate products and services to customers.
• Excellent interpersonal customer‑service skills, attentiveness, information retention, tact and diplomacy when dealing with customers and employees.
• Strong analytical, problem‑solving, and decision‑making skills to resolve complex customer issues.
• Must make sound decisions, including on‑the‑spot decisions regarding customer transactions, weighing customer satisfaction against the Bank's exposure to loss or fraud.
• Must interpret a variety of instructions furnished in written, oral, diagrammatic or scheduled form.
• Must provide deep understanding of Retail Banking and must engage customers in conversations regarding products and services.
• Must be detail oriented, strong in organization and must maintain a high degree of accuracy.
• Must manage multiple projects simultaneously.
• Must be proficient in computer use.

• High School diploma or GED and at least one year of experience in customer service, retail sales, hospitality, or a similar role.

• Experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
• Knowledge of FIS/IBS (Integrated Banking Solutions).
• Associate's or Bachelor's degree with concentration in accounting, business, finance, economics or a related field.