Public Assistance Specialists– Reservist On Call

ICF’s Disaster Management Division seeks Disaster Recovery Public Assistance Specialists – Reservist On Call to join our team. This ON-CALL position will require travel to client offices, disaster recovery sites, and deployment for multiple‑week assignments. This is a U.S. based position.

Due to the seasonal or project‑specific nature of our disaster and emergency management work, ICF hires professionals as On‑Call employees. On‑Call employees are scheduled for work as it becomes available, with the freedom to accept or decline hours. They can work on concurrent projects outside of their ICF assignment, provided there’s no conflict of interest.

Definition: FEMA Public Assistance (PA) is a program provided by the Federal Emergency Management Agency (FEMA) that provides financial and direct assistance to states, tribes, and territories when authorized as part of a presidential declaration under the Robert T. Stafford Disaster Relief and Emergency Assistance Act. The program provides supplemental grants to state, tribal, territorial and local governments, and certain types of private non‑profits so communities can quickly respond to and recover from major disasters or emergencies.

PA can fund the repair, restoration, reconstruction or replacement of eligible public or certain nonprofit facilities or infrastructure damaged or destroyed by a disaster.

This Public Assistance Specialist will serve as professional support for the Public Assistance Division, assisting with PA program delivery, project worksheet development and operational details.

• Work with Federal and State Recovery Programs and Public Assistance initiatives and regulations.
• Apply analytical and evaluative techniques to identify, consider and resolve a wide variety of grants administration issues.
• Develop and execute program‑specific administrative and operational guidance.
• Address FEMA Public Assistance policy and guidance technical issues in regard to current law and regulations.
• Coordinate and participate in resolution of project‑related issues and concerns.
• Ensure the delivery of excellent customer service and support to partner agencies.
• Ensure timely administrative and fiscal processes for project worksheets.
• Promote capacity building through local, state, federal and non‑governmental partners.
• Demonstrate subject‑matter expertise and leadership with program partners and customers.
• Optimize procedures and maintain communication and focus.
• Maintain and track each case as required in project report management information system.
• Measure performance with key metrics.
• Keep the management team informed on issues, problems and resolutions.
• Provide superior customer service skills—listening, facilitating and negotiating problems.
• Carry out timely and accurate duties as requested.

• 2+ years of FEMA, State or Local Public Assistance experience addressing operational issues in disaster recovery operations, including issues that have complex programmatic elements.
• 2+ years of experience personally analyzing FEMA project worksheets.
• 3+ years of professional work experience.
• Willing and able to travel (flight and vehicle) as required for project work with minimal notice.
• Valid United States driver’s license and successful completion of a Motor Vehicle Records (MVR) check.

• Strong proficiency in Microsoft Office Suite and computer use.
• High attention to detail and accuracy in documentation and reporting on time and professionally.
• Strong organizational skills, able to plan, prioritize and manage multiple tasks independently and collaboratively.
• Strong written and oral communication, including interpersonal and presentation skills.
• Excellent critical thinking skills to resolve project constraints and make decisions, paired with a desire to take initiative.
• Ability to work well under continually changing deadlines and priorities.
• Awareness and appreciation of applicant situations, socioeconomic backgrounds and community dynamics.

• Bachelor’s degree.
• Experience applying analytical techniques to the identification, consideration and resolution of a wide variety of grants administration issues.
• Exper…