Resource Management Center Supervisor

Overview

Direct oversight of the Resource Management Centers schedulers and staffing coordinators. Ensure department compliance to staffing, scheduling and timekeeping policies and protocols. Assist Director in scheduling and staffing efficiency initiatives. Model appropriate behavior as exemplified in MLH Mission, Vision and Values. Work at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

• Collaborates with facility leadership and frontline associates to ensure associate schedules are published and updated according to department requirements.
• Promotes effective communication concerning all scheduling, staffing and payroll applications.
• Ensures scheduling and payroll related activities are performed consistently and in a timely manner.
• Demonstrates successful partnerships with facility leaders and frontline associates to balance unplanned schedule changes.
• Leads daily staffing plans for all areas of coverage responsibilities.
• Provides timekeeping oversight while ensuring compliance to scheduling guidelines and pay rules.
• Ensures schedule and staffing department deadlines are met.
• Leads daily shift huddles promoting clear direction and effective communication with team members.
• Coaches and mentors associates while ensuring consistent, unbiased support.
• Gathers, prepares and continuously updates schedule, staffing and timekeeping data.
• Generates staffing reports at the request of leader.
• Assists Director in special projects.
• Fulfills job responsibilities of schedulers and staffing coordinators in their absence.
• Performs other job functions as assigned.

• Required
  - High School Diploma or Equivalent
• Preferred
  - Associates Degree
• Preferred
  - Technical Degree or Diploma

• Required
  - Healthcare 1-3 years

• Proficient knowledge of the business structure of clinical areas, nursing staffing structure, and staffing office operations.
• Proficient Knowledge of hospital staffing/scheduling policies and procedures.
• Ability to determine appropriate course of action in complex situations and guide colleagues to optimal resolution.
• Ability to organize multiple tasks and projects and maintain control of own and others' work flow.
• Ability to prioritize and execute multiple tasks within deadlines with minimal supervision.
• Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
• Excellent verbal and written communication skills with the ability to interact well with leaders and staff.
• Must be proficient in the Microsoft Office programs (Word, Excel) as indicated in the specific function within the department.
• Ability to perform basic arithmetic calculations.

• Supervises schedulers and staffing coordinators.

• Infrequent travel outside hospital.
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position:
  The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work