Triage Assistant AHN

Department

36102 Navicent Health Medical Center - Emergency Department

Status

Full time

Benefits Eligible

Yes

Hours Per Week

36

Schedule Details/Additional Information

0.9 fte 7a-7p

Pay Range

$21.85 - $32.80

Major Responsibilities Demonstrates competency in the assessment of patients and family:

• Recognize all age specific medical emergencies and critically ill patients prior to triage.
• Responds in emergency situations to patients at outside entrance of Emergency Center.
• Recognizes and prioritizes the critically ill patient and initiates appropriate interventions prior to triage.
• Recognize patients not needing immediate emergency treatment for triage based on presenting symptoms and complaints.
• Identifies patient/family language, learning and disability needs.
• Performs ongoing assessments of patients in the triage waiting area and keeps the triage nurse informed of changes in patient status.
• Actively involves other health care team members in the evaluation process.
• Documents patient rechecks accurately.

Utilizes effective interpersonal and communication skills:

• Cheerfully greets all patients and families at front of Emergency Center within a reasonable time frame.
• No justified customer complaints.
• Responds politely and warmly to inquiries, providing information to families and visitors on patient's location.
• Utilizes effective communication skills to include active listening, assertiveness, tact and diplomacy.
• Reports pertinent patient information to the appropriate person(s) in a clear, concise, accurate and timely manner
• Engages in problem solving to resolve patient, staff or unit needs.
• Documents legibly using concise terms, correct terminology and approved abbreviations.
• Exhibits a professional, nonjudgmental demeanor.
• Maintains composure in confrontational situations.
• Works with people with varying personalities and in different emotional conditions and from a variety of socio-economic backgrounds.
• Recognizes peer accomplishments, accepts and gives constructive criticism and shares clinical knowledge.
• Establishes therapeutic relationships with patients, families and members of the health care team through effective use of verbal and non-verbal communication skills.
• Utilizes appropriate lines of authority.
• Maintains confidentiality in accordance with hospital policy.

Demonstrates competence in the following organizational skills:

• Time management
• Problem solving
• Prioritization
• Organization of work and environment
• Timely response to patient/RN needs and requests

Demonstrates self-growth/accountability:

• Participates in unit quality assurance activities.
• Participates in at least 50% of unit meetings and reads and initials minutes on meetings not attended.
• Maintains awareness of hospital/division/unit procedure/policy changes which affect the delivery of patient care and unit activities.
• Verbalizes how his/her job supports AH values, mission and vision.
• Maintains awareness of current professional trends.

Demonstrates competency in the implementation of care:

• Recognizes and responds appropriately to emergency situations.
• Safely administers patient care within the guidelines of licensure.
• Ability to perform CPR.
• Demonstrates and maintains fine motor skills to manipulate medical supplies and equipment.
• Maintains licensure and annual competencies.
• Performs an EKG on patients presenting with chest pain or symptoms of Acute Coronary Syndrome within 10 minutes and meets this 10 minute goal 75% of the time.

Participates in maintaining supplies, equipment and unit cleanliness:

• Maintains a neat and orderly appearance of patient areas.
• Reports broken, malfunctioning or missing equipment to the appropriate person.
• Properly handles and stores equipment.

Demonstrates safe transport of patients and assists with flow of the patients through triage:

• Transports patients to the Chest Pain Center after obtaining EKG
• Transports patients to OB assessment after a brief interview by the triage nurse.
• Transports critical patients directly to an EC bed upon patient arrival.

Minimum

Job Requirements Education

High School Diploma or equivalent required.

Graduate of a college or technical school with a degree as a Paramedic, EMT or LPN

Certification / License

Licensed in the state of applicable state as a Paramedic, EMT or LPN

Work Experience

Prior experience as LPN, Paramedic or EMT with field or hospital experience

Knowledge / Skills / Abilities

Basic life support/CPR, familiarity with medical terminology, basic skill in use of computer system, knowledge of hazardous chemicals, MDS information, ability to apply…