Supervisor of Member and Guest Services

Overview

Must have previous hotel and/or concierge experience

Essential Functions include but not limited to the following:

Supervisor has tasks listed below & standard duties of Receptionist/ Member & Guest Services Rep:

• Assisting mgt with training new staff members in the outlined job duties below; if/when duties are changed or added.
• Provide continued staff support
• Overseeing tasks and staff, ensuring smooth and efficient office operations
• Will focus on “room blocks” for BWYCC Villas. This includes but is not limited to; tours, inquiries, maintaining the reservation files and all communication with the guest/host.
• Assisting mgt with marketing; attending open houses, building rapport and maintaining relationships with local venues and preferred vendors.
• Assist with closing out of work orders in a timely manner, inclusive of follow-ups and updates.
• Assist with villa walk-throughs weekly

• Greet all members and guests and make them feel welcome.
• Answers telephones and routes calls to appropriate departments.
• Receives and delivers messages for members, guests and other employees.
• Copy and/or fax items for members, guests and other departments.
• Confirms reservations for:
  Villas, Special Events, & Dining
• Responsible for checking guests in and out of Villas
• Receives payments for stays in Villas and member statements.
• Maintain Villa occupancy report
• Complete daily night audit reports.
• Maintains supply of guest check-in packages.
• Responsible for folding, stuffing and mailing monthly member statements.
• Post and mail all outgoing mail for both club and member.
• Dispatch maintenance, housekeeping and other departments to areas as needed.
• Provide information on activities and special events to members and guests.
• Distribute office supplies to all departments.
• Prepare labels for mailings.
• Prepare name tags for activities that require them.
• Assist members and guests with special needs/requests in the Villas.