Regional Director - Strategic Client Portfolio

CCL Hospitality Group

System Director – Indianapolis

VPO

$120,000 - $140,000

15% Bonus Eligible

THIS POSITION IS LOCATED IN INDIANAPOLIS - Relocation is offered.

The System Director of Dining & Hospitality is a senior leadership role responsible for setting the vision, standards, and execution of an elevated, high‑end dining and hospitality program across TEN communities in the Indiana and Cincinnati markets
. This role oversees approximately $30 million in annual volume and leads ten direct reports
, each responsible for complex, multi‑outlet dining operations. This is a single client with 8 facilities within the contract, equating it to a Regional Director – for a SINGLE Strategic Client Portfolio. The true title is System Director
.
This position functions at a regional leadership level and is designed for a hospitality executive with deep experience in high‑end, full‑service restaurant and food & beverage environments
.

• Provide leadership, direction, and strategic oversight for dining and hospitality operations across eight communities.
• Function as a regional leader, aligning high‑end dining programs with broader lifestyle, hospitality, and experience‑driven objectives.
• Establish and maintain restaurant‑quality standards for service, culinary execution, and guest engagement across all locations.
• Lead, coach, and develop eight direct reports overseeing multi‑outlet, high‑end dining operations.

• Champion a fine‑dining, hospitality‑forward philosophy rooted in full‑service restaurant excellence.
• Oversee the execution of chef‑driven menus, refined service models, and elevated dining concepts across all communities.
• Ensure dining outlets consistently deliver the polish, pacing, and attention to detail expected in high‑end restaurants.
• Partner with culinary leadership to drive innovation, seasonality, and continuous improvement in food and beverage programs.

• Serve as a visible ambassador of hospitality, modeling intentional, guest‑focused service standards.
• Elevate service culture through coaching, training, and clear expectations rooted in warmth, professionalism, and attention to detail.
• Drive guest satisfaction through proactive engagement, feedback analysis, and service recovery strategies.
• Position dining as a signature experience and a defining element of each community.

• Provide executive oversight of approximately $30 million in annual revenue across multiple locations.
• Guide leaders in budgeting, labor strategy, and cost controls while preserving fine‑dining quality and experience.
• Analyze financial and operational performance to identify opportunities for growth, efficiency, and program elevation.
• Ensure compliance with all food safety, sanitation, regulatory, and company standards.

• Recruit, develop, and retain high‑performing culinary and hospitality leaders with upscale or fine‑dining backgrounds.
• Create clear expectations, accountability structures, and development pathways for leadership teams.
• Foster a culture of excellence, professionalism, and continuous improvement.
• Support succession planning and long‑term internal advancement across the system.

• Senior leadership experience in high‑end restaurants, fine dining, luxury hospitality, or upscale food & beverage operations.
• Proven success leading multi‑unit, multi‑outlet restaurant‑style operations.
• Strong culinary foundation with the ability to evaluate and elevate chef‑driven dining programs.
• Deep understanding of refined service standards, guest experience, and hospitality culture.
• Financial acumen with experience managing large, complex P&L structures.
• Exceptional leadership, communication, and coaching skills.
• Ability to travel regularly within the Indiana and Cincinnati markets.
• Bachelor’s degree in Hospitality, Culinary Arts, Business, or related field preferred, or equivalent experience.

This role offers significant long‑term…