Hotel General Manager

The Hotel General Manager is responsible for managing daily hotel operations to ensure outstanding guest service, financial profitability, and brand compliance. This leadership role drives revenue across all hotel departments, fosters community relationships, motivates teams, and safeguards both service excellence and property standards.

• Oversee all revenue-generating departments (rooms, F&B, housekeeping, engineering, etc.)

• Develop and implement sales and marketing programs; participate in sales meetings, strategy, and client relations

• Represent the hotel in community and government affairs

• Create and manage the annual budget; monitor financial and operational performance

• Lead operations with a hands-on approach—motivate, train, retain staff, and hold regular team meetings

• Ensure exceptional guest service, brand compliance, safety, and property maintenance

• Enforce corporate policies, SOPs, and accounting procedures

• Inspect property daily to maintain safety, cleanliness, and guest satisfaction

• Hire, train, and manage department leaders; conduct reviews, development plans, and disciplinary actions

• Promote workplace safety to reduce risks and claims

• Maintain visibility with guests; address complaints and incidents promptly

• Monitor KPIs and implement cost-saving initiatives

• Coordinate scheduling, recruitment, and training across departments

• Step in for front desk shifts when occupancy falls below 30%

• Maintain compliance with licensing requirements and attend meetings

• Perform additional duties as required

• 3–5 years of experience as a Hotel General Manager

• Demonstrable aptitude in decision-making and problem-solving

• Ability to multitask and perform under pressure

• Responsible, reliable, ethical,
  employee-centric and guest-centric

• Excellent written and verbal communication and interpersonal skills

• Well-organized and detail-oriented

• Strong leadership and motivational abilities

• Proficiency in Microsoft Office applications

• Valid driver’s license

• Marriott experience required

• College degree preferred

• Previous sales experience preferred

• Health, Dental, Vision, and Life Insurance (plus other supplemental options)

• Paid Time Off (PTO)

• 401(k) with employer match

• Team member discounts

• Relocation allowances provided