Front Desk Supervisor

Hotel

Montgomery Embassy Suites

300 Tallapoosa St, Montgomery, AL 36104

Full time | Compensation Range: $16.50 per hour (variable based on experience, skills, qualifications, and location).

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives.

We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions.
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs.
• Perks That Fit Your Life – Daily Pay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

• Supervise daily front desk operations, ensuring smooth check‑ins, check‑outs, and all other guest interactions.
• Coach, train, and motivate front desk associates – the team’s go‑to guru.
• Handle guest concerns with grace and urgency to set the tone of service.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed – answering phones, updating the reader board, or assisting with VIP arrivals.

• Customer service and leadership experience – proven ability to lead teams and keep the floor calm under pressure.
• Strong communication skills – coordinate with guests, staff, and other departments.
• Detail‑oriented and organized – manage shift reports, guest requests, and operational details.
• Tech confident – comfortable using hotel systems, email, and reports.
• Able to lift 50 lbs and remain on feet – leading by example requires physical stamina.

• Service – Deliver the best guest experience possible.
• Perseverance – Be better today than yesterday.
• Inclusion – Commit to equitable treatment and equal access to opportunities.
• Respect – Treat others the way we would want to be treated.
• Innovation – Share and implement new ideas that improve operations and the guest experience.
• Teamwork – Provide resources and support for a productive work environment.

Atrium Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected Veteran status.

Notice of candidate Privacy Rights:

Our culture promotes internal promotions, learning, and a committed sense of community.