PM Front Desk Clerk- Candlewood Montgomery Montgomery, AL

Who Are We?

RAM Hotels – a dynamic, thriving,innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly andsteadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotelbrands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry.

When you join RAM Hotels, you do more thansimply switch companies to advance your career, you become part of the RAMHotels family!

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the jobfor you! Guest Services Agents ensures appropriatechecking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate ourguests to ensure their visit with us is not just a “stay” but an awesomeexperience!

Guest Services Agents willalso assist with questions or concerns and will provide the best resolution forour guests. Think you’ve got what ittakes?

• Serve as Concierge to guests (may include making restaurantreservations, providing directions, recommending area attractions, etc.);becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
• Review guest reservation status and identify the length oftime that guests will spend with us; present options and alternatives toguests, help guest in making choices; use suggestive selling techniques topromote rooms and other services offer by the property
• Accommodate guests with registration, assign hotel rooms,generate secure room cards; and assist guests with special requests ifneeded; assists in pre-registration and reservation of rooms for upcoming reservations;monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand roomstatus and room status tracking
• Verify guest’s method of payment and follow establishedcredit-check procedures; adheres to credit, check-cashing, andcash-handling policies and procedures; post and file all charges to guestmaster and city ledger accounts, follow procedures for issuing and closingsafe deposit boxes; understands proper mailing, packaging, andmessage-handling procedures
• Input guest information in the PMS system and communicateinformation to appropriate hotel personnel; ensures front desk area isclean and presentable to our guests; posts Suite Shop purchases to guestfolios; review and confirm the pass-on log and bulletin board is accuratedaily
• Works closely with the housekeeping department to ensure roomstatus reports are up to date, notify housekeeping department of earlycheck-ins, late check-outs, special request reservations, and part-dayrooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
• Understand the business demands can shift often and make itnecessary to move employees from their accustomed shift to other shifts;attend departmental meetings; being cognizant of daily activities and meetings on the property
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as wellas accident prevention policies of the property
• Perform other tasks as necessary or required to meet orexceed guest satisfaction

• High-school graduate or equivalent andone year of work-related experience (Customer Service, Hotel Industry, Management,Restaurant Administration, Human Resources, Legal, Educational, Training &Development, Financial – strongly preferred)
• Proficient in MS Word, Excel,Power Point
• Data Entry, Database Management experience
• Telephone Etiquette experience

• Understanding of the hospitality industry (preferred)
• Previous experience in the hospitality industry (preferred)
• Previous experience…