HR Shared Services

Responsibilities

• Provide primary HR Operations support for the Americas, including US, Mexico, Canada and Brazil; respond to employees regarding general HR questions
• Resolve and/or triage HR tickets in Service Now System
• Process onboarding paperwork, employee agreements and support data entry process for new employees, including applicable benefits enrollment and respond to requests for employment verifications
• Coordinate employee exit process including processing resignations, terminating benefits and notification to government entities as appropriate
• May support processing employee data changes and review master data prior to payroll runs
• Participate in auditing of HR processes and paperwork, provide regular reporting and support HR Operations projects as assigned
• Research and answer employee and manager questions regarding data changes and HR system issues
• Support and assist with Payroll/Benefits Vendor, Governmental Systems and Tools as needed
• May support country-to-country transfer process for employees
• Support the internal HR site with updates as needed
• Support HR Operations projects

• 2-3 years’ experience in HR. Basic HR and Payroll knowledge within supported regions: US, Mexico and Canada
• High School Diploma, Bachelor's Degree preferred
• Knowledge and experience with HCM systems, preferably SAP/Success Factors
• Knowledge of Service Now ticketing system preferred
• Facilitate phone and email conversation with employees and managers
• Facilitate documentation needed to support employees and managers
• Ability to understand and discuss company policies with employees and managers
• Excellent computer skills; excellent customer service skills; excellent verbal and written communication skills