Data Support Analyst

Overview

Location:

Skillman

Business Area:
Data

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Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing exceptional customer support to our clients.

Our Data Support Analysts are the front line of customer service for Data supporting both internal and external clients. In this role your core responsibility will be supporting Bloomberg clients through our Help Desk, which will allow you to develop general financial markets understanding and knowledge of the inner workings of Bloomberg's customer service technology. You will also use your project management skills and problem solving abilities to assist in the implementation of strategic solutions to improve client experience and team workflows and procedures.

We are a large team that interacts with all areas of the business, therefore the ability to effectively connect with partners in different regions and roles is essential.

• Leverage your customer service skills to provide exceptional customer service to Bloomberg clients via our Help Desk (ADSK)
• Use your customer service skills and subject matter expertise to educate and inform our clients
• Build and maintain relationships with key internal and external Stakeholders (such as Enterprise Support, Analytics, and Data Product Teams)
• Use problem solving and data analysis skills to find insights that assist in the implementation of strategic solutions to improve the client experience
• Enhance customer operational performance by using Help Desk resources
• Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
• Make independent decisions to resolve customer issues with strong problem solving skills

• Customer service experience
• Professional experience or coursework in finance, business, or data analytics
• Demonstrable ability to build and maintain client relationships
• Superb communication and teamwork skills
• Ability to lead and take ownership over projects
• Effective research and analysis skills with attention to detail
• An interest in using technology to perform data analysis
• Ability to multi-task and work under pressure in a frequently changing environment
• Demonstrated interest in the financial markets and desire to learn in a dynamic training and client facing environment
• Outstanding interpersonal skills (both written and verbal) to articulate thought-process

• Proficiency in Microsoft Office suite & Google Drive
• Experience analyzing data, particularly with tools such as Qlik Sense or BQN

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are!

Salary Range = 80000 - 84000 USD Annually + Benefits

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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