Support Technician
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-05-01
Listing for:
525 Technologies
Full Time
position Listed on 2026-05-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Benefits
- Opportunity for advancement
- Training & development
Location:
Montgomery
Company: 525 Technologies
Job OverviewAs a Support Technician at 525 Technologies, you will provide frontline technical support, ensuring our clients and internal teams experience seamless operations. You will troubleshoot hardware, software, and network issues, while delivering exceptional customer service and problem resolution.
Key Responsibilities- Diagnose and resolve technical hardware, software, and network issues.
- Respond promptly to support tickets, calls, and emails from clients and internal users.
- Provide clear, concise guidance and support to non-technical users.
- Install, configure, and maintain IT systems, applications, and equipment.
- Collaborate with other IT teams to elevate and resolve complex issues.
- Document procedures, solutions, and issue resolutions.
- Continuously seek ways to improve support processes and systems.
- Learn to run cabling and install data drops
- Learn to install and configure audio-visual products
- Proven experience in technical support or similar role / Knowledgable enough to resolve Tier I and Tier II level requests independently.
- Knowledge of operating systems (Windows, Mac, Linux) and office software.
- Familiarity with networking concepts is a plus (TCP/IP, DNS, VPNs).
- Excellent troubleshooting skills with a customer-centric approach.
- Strong communication skills, both written and verbal.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Certifications like CompTIA A+, Network+ (preferred).
- Strong customer skills and approachable to all.
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