Customer Service Technician​/Trainer

Igniters operate in the world’s most demanding environment. Igniters are self‑motivated, mission‑driven, and relentless in solving the Warfighters’ hardest problems. We move fast, think differently, and execute with precision to tackle high‑stakes challenges across AI/ML, space and missile defense intelligence, EMSO, advanced analytics, and programmatic domains. As an employee‑owned SDVOSB headquartered in Huntsville, AL, our team delivers mission‑critical impact for the Army, Air Force, Space Force, MDA, NASA, DIA, and FBI.

Ignite is seeking a driven, detail‑oriented Customer Service Technician/Trainer to support the Cargo and Personnel Movements Systems contract team at Gunter Annex, Montgomery, AL. This position is expected to be on‑site if in the local Montgomery tri‑county area, or remote if outside that area.

• Coordinate with the customer to implement and train new CMOS users and sites.
• Work with upper managers/HQ to ensure implementation goes smoothly and timely.
• Collaborate with a team of trainers to schedule trips for implementation and refresher training.
• Ensure all travel requests are properly funded, and trips are approved through the Government.
• Provide Customer Support to end‑users of the CMOS Program, offering solutions and technical assistance.
• Define training concepts and procedures to meet DoD logistics training requirements for worldwide cargo movement supporting Air Force, Army, and Marine Corps users.
• Act as a subject‑matter expert in Air Force, Army, and Marine Corps transportation regulations (e.g., AR 551‑1, AR 713, AR 735‑5, DTR 4500.9‑R Parts I‑III).
• Act as a subject‑matter expert in Air Force, Army, and Marine Corps systems including CMOS, GFM (Global Freight Management), and GATES (Global Air Transportation Execution System).
• Proficient or knowledgeable in writing SQL code queries.
• Analyze and interpret technical transportation requirements to perform a variety of associated assignments using these skills.
• Provide Level 2 helpdesk support as required to assist end users of CMOS.
• Provide online and/or onsite CMOS training to external users as requested by the customer.
• Other duties as requested by the contract program manager.

• A minimum of 4+ years of AF Cargo Movements Operations System (CMOS) experience.
• A minimum of 4+ years of cargo transportation experience.
• May need to travel when directed to train at customer sites.
• Excellent technical/analytical skills.
• Excellent written and verbal communication skills.
• Excellent customer service level skills.
• Ability to work independently and respond to and resolve all end‑user issues.
• Must be able to work independently with to respond to and resolve all end‑user issues.
• Must have an active Secret security clearance or be able to obtain one.
• Must be a U.S. citizen and able to obtain and hold an active security clearance.
• Must have a valid passport (for training travel purposes).
• Bachelor’s degree and/or equivalent experience in the use of CMOS and in the cargo transportation field.

Must have an active Secret security clearance or the ability to obtain one.

Must be a U.S. citizen and be able to obtain and hold an active security clearance. Must have a valid passport (for training travel purposes).