Information Technology Specialist; Customer Support​/Network Services

Position: Information Technology Specialist (Customer Support/Network Services)
Summary

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://(Use the "Apply for this Job" box below)..

As needed, additional positions may be filled using this announcement.

This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-ALM--MS.

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Duties

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Perform a variety of tasks associated with the day-to-day operations and administration of IT systems within the Office of the United States Attorney. These duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities.

Duties include:

• Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems.
• Installs, configures, upgrades and troubleshoots commonly used hardware and software systems within the organization.
• Provides user training and assistance on a variety of routine applications.
• Assists with configuring, installing, and maintaining network systems using network standards and protocols, and capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware.
• Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
• Assists customers and clients in identifying and describing IT requirements for business and legal applications.
• Catalogs computerized graphics and other images for use in trials, meetings, and training.
• Assists with routine updates and patches to existing programs.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

Requirements

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Conditions of employment

• You must be a U.S. Citizen or National.
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation.
• You must be registered for Selective Service, if applicable.
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.

Qualifications

GS-9: To be eligible at the GS-9 level, you must meet at least ONE of the following conditions as defined below.

Specialized

Experience:

One full year of specialized experience equivalent to the GS-7 level in Federal service.
Examples include
: assisting in the planning and delivery of customer support services including installation, configuration, troubleshooting, customer assistance, and/or training;
Performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; ensuring the confidentiality, integrity, and availability of systems, networks, and data; following established procedures for data recovery and preservation of electronic evidence to include reporting procedures; conducting Internet server maintenance functions.

OR

Education: A Master's or equivalent graduate degree (such as an LL.B.) in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; OR 2 full years of progressively higher level graduate education leading to such a degree.

OR

Combining

Education & Experience:

Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 1 full year.

Interagency Career Transition Assistance Plan (ICTAP) - The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if:
1) this vacancy is within your ICTAP eligibility;
2) you apply under the instructions in the announcement; and
3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.

Additional information about ICTAP eligibility is at:…