Service Delivery Manager at Cognizant Montgomery, AL

Service Delivery Manager Associate

Service Delivery Manager job tgomery, AL.

Responsibilities include:

• Manage a team size of 10 or more.
• Handle customer escalations and maintain customer relationships.
• Ensure accurate and timely Encounter file processing and submission to State and federal agencies.
• Provide analytical, research, and technical data support for regulatory/business-oriented processes for Encounter Data Operations.
• Analyze and interpret encounter data to identify potential issues and trends; review, research, investigate, and correct encounter issues through data and process analysis.
• Propose short-term and long-term solutions for fixing Encounters data validation errors and State rejects to improve submission and acceptance rates and to meet State and client Service level agreements.
• Perform User acceptance testing for new system fixes.
• Review/help with coding for system fixes.

• 10 years’ experience in full life cycle software development, including requirement definition, analysis, design, coding, system testing, documentation and implementation.
• 3+ years’ experience in managing a team size of 10 or more.
• 5+ years’ experience in Customer-facing roles.
• Bachelor's degree in computer science or related field.
• Strong Analytical & Problem-Solving skills.
• Excellent SQL hands‑on experience with ability to write complex queries.
• Oracle SQL Server hands‑on working experience with ability to develop new or modify existing stored procedures.
• Good Healthcare Experience required. Should know about EDI formats like 837, 835, 277, etc.
• Intermediate or higher-level proficiency in Excel.
• Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally.

• Encounters Knowledge.
• FACETS experience.
• SSIS/SRS experience.

Applications will be accepted until Jun 7th, 2025. The annual salary for this position is between $110,000 - $120,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.