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HelpDesk/Support IT Support Technical Support Systems Administrator

Federal IT Service Desk Shift Lead

Job in Montgomery, Montgomery County, Alabama, 36136, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A federal IT service provider in Montgomery, Alabama, is seeking a Service Desk Shift Supervisor to ensure high-quality support for incidents and service requests. The role involves overseeing daily service desk operations, managing ticket queues, coaching staff, and tracking key performance indicators. Candidates should have a strong IT background, exceptional customer service skills, and the ability to work in a federal context.

This position offers a competitive salary range depending on experience and qualifications.
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