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Help Desk Lead: Mission-Critical ITSM & Escalation
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2026-06-20
Listing for:
American Ops
Full Time
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
American Ops in Montgomery, Alabama, is seeking a Help Desk Lead to manage integrated Help Desk operations. This role includes overseeing ticket intake and triage, ensuring rapid resolution of operational issues, and coordinating closely with cross-functional teams to address deficiencies.
The ideal candidate must have DoD Secret Clearance and over 7 years of experience in Help Desk management, solid understanding of ITSM, and relevant certifications like ITIL Foundation and Security+.
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