Secret Knowledge Manager

Job Description

Manage and maintain SharePoint content and sites.

Draft, review, and coordinate interagency agreements (MOU, MOA, SLA).

Ensure service availability and coordinate with external teams as needed.

Support recurring document reviews and compliance processes.

Design and manage data collection and reporting tools.

Analyze data and apply findings to improve processes and performance.

Align tools and solutions with the mission and operational needs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

3+ years of experience with SharePoint and IT Service Management (ITSM) tools.

SharePoint content management experience.

Experience drafting, reviewing, and coordinating interagency agreements (MOU, MOA, SLA, etc.).

Experience designing, developing, and analyzing data collection, storage, and management tools.

Knowledge of quantitative and qualitative data collection methodologies.

Experience coordinating with external organizations and handling escalations.

Experience supporting or conducting recurring document reviews.

Understanding of how to align tools/processes to mission needs or performance improvement.