It Systems Technician

Description

SBS Helpdesk Position Position

Description:

Serve as the 1st Point of Contact for clients and customers Perform general troubleshooting with customer via phone or email contact Document client/customer issues and requests, troubleshooting steps, and resolutions via Service Now ticketing system Route unresolved tickets to appropriate Tier 2 staff Follow-up and update clients/customers and internal teams as appropriate Follow, review, and update all Service Desk procedures. Limited systems administration work Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.

Resolve, escalate, and track customer service tickets through to resolution

Skills Required:

1 year Service/Help Desk experience General knowledge of troubleshooting and Tier 1 application support Great customer service skills Excellent communication skills both written and verbal Good understanding of computers, operating systems, Office 365, and various technology products Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.) Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up Skills Preferred:
Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application

Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software

Education:

High school diploma with 1 year troubleshooting software (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems Additional Information:
Video interviews will be conducted followed by in person interviews for those selected. This is a 6-month contract-to-hire position. Salary range starts from $33,381.60 This position does not offer sponsorship. Position will be full time, onsite in Montgomery, AL. No remote work would be considered

Skills

Help desk support, Troubleshooting, Customer service, Help desk, Windows, Office 365, Password reset, Support, Active directory, Technical support

Top Skills Details

Help desk support,Troubleshooting,Customer service,Help desk,Windows,Office 365,Password reset

Additional Skills & Qualifications

Preferred

Skills:

Skill Knowledge of Ivalua Procurement application Skill Knowledge of CGI Advantage application Skill Knowledge of CGI HRM application Skill

Experience with support or configuring ERP style applications Skill Two years of experience in troubleshooting and installing business and/or Government applications software Education 1 year of credit from an accredited college or technical school in the field of Information Systems

Experience Level

Entry Level

Job Type & Location
This is a Contract to Hire position based out of Montgomery, AL.
Pay and Benefits
The pay range for this position is $15.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Montgomery,AL.
Final date to receive applications
This position is anticipated to close on Jul 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our…